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Duraco Windows - Lifetime Warranty
Duraco Windows - Lifetime Warranty
We built a new house in 2005. Some of the windows we purchased for the house were Duraco but the majority of the windows were from a larger, national brand window manufacturer. All of the windows from both manufacturers were triple pane, argon filled and low E glass....
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1.0
I didn't like
  • Not honouring their advertised lifetime warranty
#1222067
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Duraco Windows - No show consultant

Canceled first meeting 15 minutes before appointment Did not show for May28 th 6 pm meeting No call
#1266401
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Duraco Windows Window Installation Review

Duraco Windows - Simple Review #1482034561
Appalling customer service. They don't return phone calls or emails. You have to chase them to confirm appointments and schedule repairs. Their products are terrible, easily warp. Installation is also very very poor. Shop elsewhere.
1.2
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#975314
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Duraco Windows Window Installation Review

I ordered 2 windows and a patio door from Duraco and they were ready in the time outlined. The appointment was set up for their installation. They came when they said they would. They installed the windows and the glass. They cleaned up after themselves. I am SUPER happy with the experience.
4.9
Details
Advertised vs Delivered
Customer service
Diversity of Products or Services
Exchange, Refund and Cancellation Policy
Price Affordability
Product or Service Quality
Reliability
Staff
Turnaround Time
Value for money
Warranty
Website
#955708
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Window was not installed properly. It took him over 3 days to install 1 window. Never done properly. Still waiting for proper repairs. Blamed his helpers and the company.(Oh waiting for them to rebuild the frames)   3 years Still waiting. $4500 gone. Many,...
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Anonymous
Anonymous

My story is ten times worse. I will post it. They not only installed incorrectly, they damaged furniture and my home

Kenora, Ontario
#778723
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I wish that I had read these reviews before hiring them. Knowing what I know now about this company, I would never have used them. Stay far away from this company! Very dishonest and absolutely no customer service. And the product is not great either. They offer...
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1.0
#697708
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The IGMAC certification that is needed in order for duraco to make windows with the safety star rating of approval was obtained by submitting sealed units for testing of which only 2 attempts were allowed to be made. They did not pass the first and bairly passed the...
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Anonymous
Anonymous

we know who you are. And this is slander. we are looking into this now.

#475065
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I decided to go with Duraco, as my neighbours used them. I started dealing with them in the winter. I was told my windows would be in by the middle of May. I phoned and spoke with the sales person and he doesn't know when they will be ready. I was going to go with...
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Anonymous
Anonymous

How did it work out?

#638735
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The company installed 3 doors, then reinstalled new doors after our many complaints of warped storm doors which they admitted were faulty doors from the manufacurer. We still could see outside along the door edges and snow would drift into our entrance, again they...
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Anonymous
Rose

the Storm-Tite doors are not resistant to moisture problems and they do rot. I purchased two exterior storm doors and both have some kind of rotting (corrosion) happening in ...

Anonymous
DoorPro

Duraco is still new to doors. It sounds like the issue may be with your main doors and not the storm doors themselves. While the storm doors are where you are visibly seeing t...

#297342
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Contact Duraco Windows

Mailing Address:
Duraco Windows
90 Hutchings St.
Winnipeg, MB, Canada R2X 2X1
Phone:
(800) 667-0155
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After Sale Service Review

Installation was great. Follow up service -they have no follow up. No one answers e-mails, install was done end of October 2014, and I am still waiting on a response. To date have never had a phone call , not even from sales person to see how everything went. This company does NOT have customer service or communication. Would not recommend to anyone ...
#595061
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